How can FinTech practitioners turbocharge their products? Instead of looking at just ‘tech’ capabilities, they need to look at an unlikely source: Behavioral Science. This post explains why along with interview insights from a Financial Psychology subject matter expert.
Compliance is usually seen as a friction creator in Financial Services. Can it become a customer delighter? Yes, says this FinTech Compliance leader. He also shares advice on career transition from FinServ to FinTech Compliance.
Virtual Reality can help Financial Services and FinTech companies increase productivity and client engagement – if applied in the right way. This post explains how.
Financial Services industry regulations are usually burdensome for Financial Institutions (FIs) to implement. But they provide an opportunity for the FIs to up their ante when it comes to customer experience. With the right client-centric approach, FIs can serve up refreshing lemonade and create loyalty even when they are handed lemons.
Financial Services institutions are eager to jump on the Big Data bandwagon to compete effectively but Big Data may not really help fix their Customer Experience gaps, yet. A focus on using internal data effectively and improved data analytics capabilities may be more effective way to go for now.
As the Financial Services industry evolves, incumbents will need different skill sets to stay competitive. Data Scientists, Product Managers and Customer Experience Strategists can help FinServ incumbents stay relevant and evolve with the industry